We're busier than usual! Please note that there may be a delay in processing your exchange or return. You'll be notified via email as soon as we have an update on your order. Consider returning your items to an adidas store to avoid the wait. Thank you for your patience.

Exchanging an item

Ordered the wrong size? You can exchange your item for free within 30 days after receiving your order.

How to exchange an item

Everything you exchange should be in good condition. Make sure you don’t cut off tags if there are any. Pack all items in their original packaging.

Start an exchange on the website or on the app and follow the instructions. You’ll receive all the details you need before dropping off your package at the drop-off point. 

Make sure to drop off your package within 5 days after letting us know you want to exchange the item. Exchange with the carrier that’s mentioned on your exchange label to avoid costs.

In-store purchases

Did you buy your items at one of our stores? You can only exchange these by going back to the store. 

Additional guidelines

You can only exchange an item once. If it still isn’t to your liking, you can return the item and order something else.

Personalized items

Unique items, created specifically for you, cannot be exchanged. Is there a manufacturing defect? Please reach out to us.

Limited items

Some exclusive items are not eligible for exchanges. You’ll find this out during the ordering process. If the item is not to your liking, consider returning it (within 14 days after receiving your order) and reordering it in a different size.


Ask customer service

Can’t find what you’re looking for? Reach out to us and we’ll help you out.

Mon - Fri : 8:00 AM to 7:00 PM

Sat : 9:00 AM to 5:00 PM