What is the warranty on my product(s)?

Last updated: 12/03/19

Any adidas product manufactured or purchased within the last two years is eligible for a Return Authorisation. A copy of your original receipt or itemised proof of purchase will be required as well.
If you want to file a warranty claim, please contact us and provide photos that clearly show the defect, along with article number (ART # is a 6-digit numeric or alphanumeric code on the product tag) and overall product. In case your item requires a physical inspection, adidas will provide a pre-paid return label.

If you want to return a product that you bought at one of our own stores because of a quality issue, you must return it to one of our stores in that country. The staff will inspect the damage.

Please note that we cannot compensate for products that were damaged for other reasons, including damage by negligence, misuse or wear and tear. We cannot compensate if the product was bought from anywhere other than our Online Shop or one of our official stores.

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