How do I return my product(s)?

Last updated: 02/02/18
There are different return methods depending on where you purchased your product. Items purchased at the adidas online shop can only be returned to us by post with DPD. Items purchased at an adidas retail store can only be returned to an adidas retail store.

Please note: customised and personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.

Items purchased from the adidas online shop
You can return your online order free of charge within 100 days of receiving it without having to give any reason. If you received items from one order in several parcels, the 100-days return period begins on the day you received the last parcel.

Please note: you will not be charged shipping costs for your return if you return your order with the same carrier that had originally delivered it to you and follow our return instructions below.

Returns with DPD:
  1. Fill out the return form with your return reason(s) and insert into your parcel then seal the box. Is there no return form and label in your parcel? Use the order tracker to print them.
  2. Attach the pre-paid label to your parcel over the original label.
  3. Keep note of the tracking number stated on the return label.
  4. Drop off your parcel at a DPD drop-off point.

Items purchased at an adidas retail store
If you'd like to return item(s) you purchased at the adidas store, then the best thing to do is to return your unwanted item(s) to the same store where you originally purchased them. Please bring your receipt with you, and make sure you’re returning your item(s) within 100 days of purchase. Please note that we are currently not able to accept returns at our stores for items purchased from our online shop. 

Return policy
For rules and restrictions on returns, please check our return policy.

Items ordered in an adidas store to be delivered to your home
If one of our store employees placed an in-store order for you with a tablet so you receive the item of your choice at home, you cannot take them back to a store for an exchange or refund. Instead, you can return the products by following the return instructions for the adidas online shop.

Items purchased at an adidas authorised reseller
If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to an adidas store.

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