Can I exchange my product(s)?

Last updated: 14/11/18

Items purchased from the adidas online shop
We are currently not able to offer exchanges for items purchased from our online shop. If you'd like a different colour or size, then the best thing to do is to return your unwanted item(s) to us for a refund and place a new order.
Returns usually take 2 - 3 days to reach our warehouse in Germany. We'll then process your return in 24 - 48 hours and initiate a refund to your selected payment method.

Items purchased at an adidas retail store
We accept returns and exchanges from the same store. In addition, we accept returns if you purchased the item in any other own retail store in the same country. Please bring your receipt with you, and make sure you’re returning your item(s) within 30 days of purchase (or 14 days for hype products such as YEEZY). 

Longer return time on your Christmas shopping for free
Santa knows exactly what people want for Christmas, but not everyone is so sure. If you need a different size or colour, we have a gift for you - any orders between 1st Nov - 24th Dec qualify for extended Christmas returns! You'll have until 31st Jan 2019 to send your item(s) back for a full refund.

Items ordered in an adidas store to be delivered to your home
If you place an order online within our store, we class this as an online order as we ship the order from our warehouse in Germany. We therefore ask you to return the order to us using the label provided within the box. Our return instructions are here.

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