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Every order comes with a return form and label. To return a product, please follow the instructions below:
Before calling UPS, please have the following information to hand:
Please read our Return Policy for the relevant rules and restrictions. Please note that customised or personalised orders can only be returned if they have a manufacturing defect.
Refunds are completed within 14 days.Your local bank may take some extra days to process the payment. What happens in those 14 days? Our quality assurance team inspects all returned products to confirm whether they meet the requirements of our Return Policy. After that, it takes a few business days to make the refund to your payment account.
Unfortunately, we don't exchange products, but you can always refuse delivery or return unwanted items for a refund, and then place a new order.
Refunds are subject to the conditions of our Return Policy, and are not available for personalised and customised items.
Please return the product as per the return instructions / labels in the box. If you no longer have a return label, please contact adidas Customer Service.
Yes, we will refund your delivery costs as long as you return the complete order, and the returned item(s) are covered by our Return Policy. If you don't return the complete order we are unable to refund your delivery costs.
We recommend you contact our friendly online shop Customer Service team using the contact information here.