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Ordering Online should be as easy as ABC. If you do have any questions, we hope you will find the answers here.
It is only possible to order your adidas products from us by using the checkout feature of shop.adidas.co.uk. Please click here to learn how to do this.
Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at shop.adidas.co.uk, you can view all of the past adidas orders you've placed on that account.
Once your order is placed it is immediately in our system and cannot be changed. Although you can't change your order once it is placed, you can return any product using our Return Policy. To place a new order you can do so online or by contacting our online shop customer service team (free of charge) using the contact information available to the left of this FAQ.
On shop.adidas.co.uk you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.
Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.
*excluding mi adidas products
*** Limited time offer until 30/09, 11.59pm. Excluding all German Football Association products. Only valid with a minimum purchase of £40 on selected items. adidas has the right to terminate the offer at any given time. The offer is valid on selected items as shown on the website and online only, not in conjunction with any other offer or promotion or on previous purchases. The discount will be applied automatically at checkout when entering the voucher code 'BACKTOCLUB'.