These adidas Terms and Conditions consist of the following sections in this document: 1. Introduction; 2. The Purchase Terms; 3. Use of the Website and 4. Miscellaneous, as well as the terms and conditions dealing with
specific matters in any policy or document to which a link access is provided herein.
www.adidas.be (the "Website") is owned by and/or operated by or on behalf of adidas International Trading B.V., Atlas Arena, Africa Building, Hoogoorddreef 9a, 1101 BA Amsterdam ZO, The Netherlands (" adidas/we/us").
If you place an order through this Website, upon confirmation that such order is accepted a sales contract will be executed between you and us, which will be governed by these adidas Terms and Conditions and specifically by the Purchase Terms mentioned below.
adidas AG is the parent company of adidas Group, which includes several affiliated companies; among them, adidas International Trading B.V.
Please read these Purchase Terms carefully before ordering Products online from the adidas Website. Please, note that these Purchase Terms include the terms contained in those pages to which a link is provided within these Purchase Terms.
These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by adidas. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website or (ii) at any web page directly connected to the Website or when you accept an offer from adidas. It is only possible to deviate from these Purchase Terms if agreed in writing by adidas.
adidas has different types of products. This may include products completely designed by adidas, meaning fully designed and created by adidas (“Standards Products”) – and products that, although designed by adidas, may be customised or modified by you by selecting materials colours or such other customisation to your liking (“Customised Products”), jointly Products.
Where such service is available you may customise your products by selecting a Standard Product and making it personal. Making it personal means adding the name and number of your favourite player, yourself, your pet or well, basically anything. (subject to section 2.11)
In addition, you may also tweak or design your own mi adidas products by choosing your own colours and in some cases materials. Also within the mi adidas customisation tool you can add your name, number and badge or flag.
You have to be 16 years of age or older to buy Products via the Website.
You can only order on the Website if you are a consumer, not a reseller.
You guarantee that the information you provide to adidas in the request or order is accurate and complete.
All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.
adidas is entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If adidas does not confirm acceptance of your order within ten working days, it is deemed to have been refused.
All orders submitted by you are subject to acceptance by adidas. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase and details of any delivery services, except when your order relates to Customised Products as indicated in section 2.4.2 below. Acceptance of your order and the formation of a contract of sale of the Standard Products between you and adidas will not take place unless and until either:
Please note that the option to collect in store or at a particular adidas carrier is only available in certain specified countries and from specified adidas stores or carrier offices.
Once you have placed your order for Customised Products (including mi adidas Products), we will send you an order confirmation email. Acceptance of your order and the formation of a contract of sale of the Customised Products between you and adidas will take place when you receive the order confirmation email from us.
All Products will remain the property of adidas until you have paid all amounts owing to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to you.
Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. adidas is not liable for these variations and deviations.
adidas draws your attention to the washing and maintenance instructions printed on the labels of the Products. adidas is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
Because we always try to process all orders as fast as possible, it is only possible to cancel an order by calling our customer service without delay after placing the order. Our customer service phone number is: 0800 - 485 17 (Mon to Fri: 9am to 9pm)
Please note that in the case of adidas Standard Products, you can cancel your order before you have received an e-mail from adidas confirming the shipping. This does not in any way affect your right to withdrawal as set out in clause 2.13 of these Purchase Terms.
As explained in point 2.11 below Customised Products are created just for you. That means we do not accept returns of Customised Products except for manufacturing defects. This also means you cannot cancel yourorder once adidas has sent you the order confirmation. For the avoidance of doubt, nothing in these Purchase Terms affects your statutory rights.
The stated prices include VAT. Prices are quoted in British Pound Sterling (GBP). adidas reserves the right to make price changes prior to an order placed by you.
adidas reserves the right to change, limit or terminate any special offers or discounts at any time.
adidas charge delivery costs. The delivery costs vary for each Product and type of delivery. Where applicable delivery may be “Express delivery”; “Standard delivery”, “mi adidas delivery” and “Combined delivery” (Standard and Simply Customised Products, no mi adidas)
Please check the Website for information on available payment methods.
adidas reserves the right to conduct an individual credit check for each order in accordance with the adidas Privacy Statement. Depending on the results of this check, adidas reserves the right to refuse certain methods of payment.
Where we elect, or are required by applicable law, to issue or make available an invoice, adidas reserves the right to issue or make available electronic invoices and you agree to such form of invoicing.
To customise your Customised Product and making it personal you can add your own text. You can add your name, select a player and number or be as creative as you like. Please keep it decent. We reserve the right to remove inappropriate language and use of brand names. Also keep in mind that some special characters are not supported by our system.
We kindly request you not to use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories below:
adidas reserves the right to reject any customisation, names, words or phrases (or combinations thereof) which fall into any of the above categories or which are otherwise unacceptable to adidas in its sole discretion. This will result in your order being cancelled. Further, adidas will be entitled to claim compensation equal to the value of the Products ordered.
Note that by placing your order for your Customised Products, you:
Insofar as the order involves Customised Products you will not have any cooling-off period, right of revocation, right of return or right of termination (Section 6:230p under f, subsection 1˚ of the Dutch Civil Code).
adidas will deliver to the address indicated by you within the UK mainland. adidas can only deliver to a home or office address or if you have chosen to collect the Products from an adidas store, at the address of the relevant adidas store. adidas will confirm this to you by an email when informing you that the Products are ready for you to pick up.
Deliveries will be done on business days, not being a public holiday in your country or in the area in which our adidas warehouse is located. Therefore, please, take into account anypublic holidays including any national, provincial and/or local holidays in your country of residence and in the city of Rieste, Germany (adidas warehouse address). Note that public holidays may vary per country and per year. We suggest checking all public holidays to get a better estimation of delivery periods.
For detailed information about delivery periods, please check the specifications for the different types of delivery such as “Express delivery”, “Standard delivery”, “Customised Product delivery” and “mi adidas Customised Product Delivery” by clicking here in the ‘Delivery‘ section of our Website. Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Notwithstanding this, in case of the unlikely event of delay in an Express delivery, adidas shall at its discretion refund to you the full cost of Express delivery.
Note that Customised Products have different delivery periods. Adding text to a product takes some time. This means that your complete order of Standard Products and Customised Products will take longer to deliver. We would like to stress, however, that mi adidas Customised Products will be delivered separately from any other Products you may have ordered, and will take approximate 4/6 weeks to be delivered. For detailed information, please verify the delivery period in your country by clicking here.
adidas is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that adidas delivers in parts, adidas may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If adidas is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.
If adidas discovers prior to entering into the sales contract that it can no longer deliver the Standards Products ordered, adidas may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement Standard Product. You may return it, if you so wish, within 30 days at adidas’ reasonable expense (your right of revocation or return remains unaffected).
In the unlikely event that, after entering into the sales contract, adidas can no longer deliver your Products and is not responsible for this situation, adidas will be entitled to terminate the sales contract. adidas will, of course, inform you as soon as reasonably practicable and reimburse any payments made.
If you are not fully satisfied with your Standard Products, you have the right to withdraw from the sales contract. In other words, you have the right to return the Standard Products as indicated below, and we will ensure that you obtain a refund. Simply follow the guidelines explained in the following section:
Subject to the provisions of these Purchase Terms, you may return the Standard Products received without specifying any reasons within 30 calendar days from the day you receive the Standard Product. If you would like to withdraw from the sales contract with adidas, you simply return the Standard Products to us. Additionally, you may use the enclosed Withdrawal Form(optional). In any case (with or without withdrawal form), you should follow the instructions set out in section 2.14 below.
If the return falls outside of this period, or the item is worn beyond normal use, damaged or not in its original packaging, adidas cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label or hangtag has not been removed.
Note that special rules apply for Customised Products since they are created just for you. That means we do not accept returns of Customised Products except for manufacturing defects. If you have questions regarding defective merchandise returns for Customised Products purchased from the Website please contact us at 0800 - 485 17 (Mon to Fri: 9am to 9pm) or e-mail our Customer Service team. For questions about Customised Products purchased at one of our retail stores, please call the store where you purchased. The phone number is printed on your receipt.
Please follow the instructions on your packing slip. All return packages must be shipped using the return label from the carrier or with some other form of traceable shipment. We do not accept responsibility or liability for misdirected or lost shipments.
The return of Products is at adidas’ risk and reasonable expense where such return is made in accordance with section 2.14. Returns not made in accordance with section 2.14 shall be at your risk and expense. The Products, unused and complete, including their original packaging insofar as reasonably possible, must be returned to:
adidas International Trading B.V.
Hildesheimer Strasse 4-10
In the event of a valid return in accordance with these Purchase Terms, adidas will reimburse the purchase price and the delivery costs (in case of completely returned orders) received from you, within fourteen days after receipt by adidas of a notification that you wish to exercise your right of withdrawal. This is provided however, that adidas only becomes obliged to reimburse you after we have taken physical receipt of the returned Products.
The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as reasonably possible. We therefore need to allow at least fourteen days to receive and to process your return. Although adidas will refund the money within approximately 2 days after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account. We'll notify you via e-mail once we've received and processed the returned Product(s). We'll refund the value of the Product(s) total. Refunds will be given in the same form of payment as the original purchase.
If a Standard Product is returned and adidas believes that it has been damaged because of an act or omission for which you are to blame, or which is otherwise for your expense and risk, adidas will be entitled to deduct the decrease in value of the returned Product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a Product caused by use by not using the Product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.
Each of these orders comes with a return form and label. To return a Product, please, follow the instructions below:
If you have lost your return documents, please contact our customer service at 0800 - 485 17 (Mon to Fri: 9am to 9pm) so we can provide you with new ones.
As explained above, since Customised Products (including mi adidas products) are created just for you, we do not accept returns of Customised Products except for manufacturing defects. If your Customised Product has a defect please contact us for return instructions at 0800 - 485 17 (Mon to Fri: 9am to 9pm) or e-mail our Customer Service team.
adidas does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. adidas has a legal obligation to make sure that our Products are conform to the sales contract.
Returned Products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective Products.
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products:
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Call us at 0800 - 485 17 (Mon to Fri: 9am to 9pm) or e-mail us.
Please read these Terms and Conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any adidas content on social media websites, including without limit Facebook and Twitter (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.
All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by adidas AG, its affiliated companies, its licensors or its content providers. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with adidas, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of adidas AG, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.
The copyright in all Content is and remains owned by adidas AG, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of adidas. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.
In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by adidas. adidas does not transfer title to the Software to you. You own the medium on which the Software is recorded, but adidas retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All trademarks, service marks, logos and trade names which appear on products of adidas Group, product packaging and/or on the Website, whether registered or not (including but not limited to: the word mark "adidas", "the 3-Bars logo", "the Trefoil logo", "the Globe", "the 3-Stripes mark") (the “Trade Marks”) remain the exclusive property of adidas AG, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without adidas' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of adidas.
The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
adidas does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, adidas will not provide for specific IT infrastructure or connectivity. Thus adidas cannot represent or warrant the Website will be uninterrupted or error free. adidas does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
Your use of the Website is at your own risk. Neither adidas, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the Content on the Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website, or the performance of the products or otherwise arising out of or in connection with these Use of Website Terms and Conditions, even if adidas has been advised of the possibility of any such damages.
You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. adidas may deny you access to the Website at any time in its sole discretion, and which shall include situations where adidas believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.
You are also prohibited from using the Website to advertise or perform any commercial solicitation.
All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary. Accordingly, adidas shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that adidas only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. adidas shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall adidas be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of adidas. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep adidas and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by adidas or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.
adidas reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which adidas believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to adidas.
You agree to promptly notify adidas in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to adidas sufficient information to enable adidas to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. adidas agrees to make good faith efforts to investigate such complaint and shall take such action as adidas in its sole discretion decides. However, adidas does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.
adidas maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to adidas business (including without limit footwear, apparel, sporting goods and services) whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to adidas. You should therefore not post any Materials on the Website or send these to adidas by e-mail or otherwise.
If you have any questions or comments about the Website or the adidas Terms and Conditions or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here. Alternative, If you prefer to call us, please do so, at number 0800 - 485 17 (Mon to Fri: 9am to 9pm). Finally, you may also write to us using the following address:
adidas Customer Service
6200 AB Maastricht
In case of contradiction between adidas Terms and Conditions and any content contained in other parts of the Website or in links, adidas Terms and Conditions contained in this document prevail.
We reserve the right to make changes to these Terms and Conditions at any time.
The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the adidas Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).
Please check the adidas Terms and Conditions periodically for changes.
By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.
Each provision of the adidas Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these adidas Terms and Conditions.
adidas reserves the right to sub-contract, transfer, assign or novate all or any of our rights and obligations under adidas terms and conditions provided that your rights under adidas terms and conditions are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under the adidas terms and conditions without our consent in writing.
adidas will be not held responsible for any delay or failure to perform or comply with our obligations under the adidas terms and conditions when the delay or failure arises from any cause which is beyond adidas’ reasonable control.
The adidas Terms and Conditions shall be governed by the laws of The Netherlands.
Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
You and adidas hereby submit to the non-exclusive jurisdiction of the Dutch Courts.
If you’re buying a new electrical item, we will recycle your old one for free. If you send it to us, please ensure that you have paid adequate postage. You can also recycle your old electrical items by returning them to any adidas/reebok own retail stores, providing that the item is intended for the same use as the new item being purchased. Please visit the home page for details of locations.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Some of the Products sold by adidas contain batteries.
Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.
Old batteries and rechargeable batteries may not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries to us after use. Please ensure that you have paid adequate postage.