Ordering

Ordering Online should be as easy as ABC. If you do have any questions, we hope you will find the answers here.

Placing an order

It is only possible to order your adidas products from us by using the checkout feature of shop.adidas.co.uk. Please click here to learn how to do this.

Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at shop.adidas.co.uk, you can view all of the past adidas orders you've placed on that account.

Access your full Order History by clicking on My Account and entering your username and password. If you want to learn how to sign up for an account, click here.

Cancelling your order

Because we always try to process all orders as fast as possible, it is only possible to cancel an order by calling our customer service within a very short period after placing the order. Our customer service phone number is: 00 800 3STRIPES (00 800 37 87 47 37 – international toll-free)

Sale/ Clearance

On shop.adidas.co.uk you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.

Promotion codes

Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.